On the morning of October 25, 2023, Spotify faced significant technical challenges, as reported by a substantial number of its users. According to data from Downdetector, over 34,000 outage reports were logged worldwide around 10:20 a.m. ET, with the peak reaching more than 48,000 earlier in the day.

Reported Issues

Users encountering difficulties reported trouble with multiple functionalities of Spotify, including:

• Loading the app and website
• Playing or hearing songs
• Utilizing the search function

In addition, some users experienced problems accessing Spotify’s support site, further complicating the situation.

Company Response

Spotify has communicated its awareness of the ongoing issues. Via their official support account on X, the platform formerly known as Twitter, they stated: “We’re aware of some issues right now and are checking them out!” The company reassured users that the appropriate team is actively working on a resolution.

User Base Overview

Spotify continues to maintain a robust user demographic, boasting over 675 million users globally. Among them, approximately 263 million are paying subscribers across more than 180 markets.